On your iOS device, tap the Settings app > Wi-Fi.Make sure you have the Wi-Fi password at hand before proceeding.You can learn more about the various VPN-related prompts here.įorget your Wi-Fi connection and re-connect: Do you see any red warning text or icons regarding the VPN or configuration profile? If so, tap the prompts to complete the setup.
Open the Accountable2You app on your device.Does it work well at home, but not the office? Does it work well standing next to the Wi-Fi router, but works poorly while in the living room? Try other Wi-Fi networks, if possible.Does the VPN work while using only the Wi-Fi? Place your device in airplane mode, and then enable Wi-Fi on your device.Does the VPN work while using mobile data? Do you have a strong signal and data connectivity? If your device has a cellular data plan, disable the Wi-Fi on your device and restart.Try these steps and take note of what you observe: These steps won't fix the problem, but they're vitally important in isolating the root issue and fixing the problem. That's great! We'll now focus our troubleshooting attention on that specific connection to allow it to work as well. Namely, we now know that your device, the VPN, and the A2U app are all configured and working properly. Are you using cellular data, home Wi-Fi, the connection at your local coffee shop, or maybe a mobile hotspot? Yep, they all work the same way, regardless of how you're connected to the Internet. If the VPN works on one connection, it will work on all of them - unless that network has a unique barrier preventing the VPN from working.Īs an example, if your connection works on your cellular data plan but not while using your home Wi-Fi, we now know a few important things. It's good to know that the VPN connection on your device works the same way, regardless of the Internet connection you're using. Hi there! We have a new app now available in the app store that resolves many issues like the ones addressed in this article.
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